Privacy Policy

Privacy Policy

Last Updated: [10/02/2025]

1. Introduction

Welcome to Elvora CIC ("we," "our," "us"). We are committed to safeguarding the privacy of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data:

• Personal Identification Information: Name, email address, phone number, and postal address.
• Professional Information: Job title, company name, and industry.
• Technical Data: IP address, browser type, operating system, and browsing behavior on our website.
• Communication Data: Messages or feedback you provide through our contact forms or direct correspondence.

3. How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To provide and manage our coaching and training services.
• Communication: To respond to inquiries, provide information, and manage our relationship with you.
• Improvement: To analyze and enhance our services and website functionality.
• Marketing: To send you updates, newsletters, and promotional materials, where you have consented to receive them.
• Legal Compliance: To fulfill our legal obligations and protect our legal rights.

4. Legal Basis for Processing

Our processing of your personal data is based on the following legal grounds:

• Consent: Where you have provided explicit consent for specific purposes.
• Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate interests, provided these are not overridden by your rights and interests.
• Legal Obligation: Where processing is necessary to comply with legal or regulatory obligations.

5. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information with:

• Service Providers: Third-party vendors who assist in delivering our services, subject to data protection agreements.
• Legal Authorities: When required by law or to protect our rights.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Your Data Protection Rights

Under data protection law, you have rights including:

• Access: The right to request copies of your personal data.
• Rectification: The right to request correction of inaccurate or incomplete data.
• Erasure: The right to request deletion of your personal data under certain conditions.
• Restriction: The right to request restriction of processing under certain conditions.
• Objection: The right to object to processing under certain conditions.
• Data Portability: The right to request transfer of your data to another organization or to you.

To exercise these rights, please contact us at contact@elvora-cic.co.uk.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. For detailed information, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Elvora CIC
Email: contact@elvora-cic.co.uk
Website: https://www.elvora-cic.co.uk/

12. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.

Information Commissioner's Office
Website: https://ico.org.uk/
Telephone: 0303 123 1113

13. Contact Us
If you have any questions about our Cookie Policy, please contact us at:

Elvora
info@elvora-cic.co.uk
07538 007401